Client Service Rep

CSI IT Consulting Solutions in Houston, TX

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • $33,570.00 - 50,280.00
position filled
SAP experience required CSR/Interpersonal skill Sales Tax familiarity
SAP Accounting or Finance experience - minimum 1 year exp Preferred Education - Accounting/Finance degree Required minimum experience: 0-3 years OR equivalent combination of education and sales tax experience. Certification and/or technical requirements: - proficient in PC database and spreadsheet applications Abilities and Skills: - Effective communication, analytical, research and negotiation skills - Ability to work and act independently - Ability to perform basic analysis and interpret and evaluate various precedents and data - Ability to successfully resolve issues with minimal assistanceSales Tax- Responsible for managing and prioritizing customer disputes for assigned region to ensure efficient and accurate resolution in a timely manner- Utilize research tools and critical thinking to determine the proper tax-ability of customers and transactions- Proactively interact with internal and external customers to reduce the amount of new disputes and respond to tax inquires- Monitor and clear report for orders pending tax review- Review customer exemption certificate for completeness and validity- Maintain various tracking sheets for disputes and customer lists
Associated topics: call center associate, call center representative, client, customer care, intern, internship, platform support, representante de servicio al cliente, service agent, technical assistant

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