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Provides accurate, prompt, and courteous service to all Cook Children's Health Plan Members and Providers in a fast-paced call center. Delivers quality service by responding to every inquiry immediately and directly when possible or by collaborating with other CCHP team members involved in the delivery of care to our Members and Providers.


Minimum High School Diploma or equivalent.

6 months experience in a Call Center Environment or Medical setting, or three months as a CCHP call center contractor.

Excellent verbal, communication, and grammatical skills

Fluent bilingual in English/Spanish

Medical terminology

Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and Internet Explorer

Ability to manage priorities and complete tasks in a timely manner within outlined timeframes

Cook Children's is an EOE/AA - Minority/Females/Disability/Vet
Associated topics: agente de servicio al cliente, call center representative, client, csr, customer care associate, internship, phone, rep, system support, technical support

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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